Water Operator

Hays Utility North Corp.
375 Lake Meadows Dr.
Montgomery, TX 77356

Office and Call Center Hours
Monday – Friday: 8:00 a.m. – 5:00 p.m.
Phone: (936) 588-1166
Emergency: (936) 588-1166
Email: CustomerService@HaysWater.com

Set Up New Water Service

If you wish to set up water and sewer service with MC MUD #18, please contact the district operator Hays Utility North at (936) 588-1166. The operator can determine if your address is within the service area and help complete the application process. The form below contains the information collected for application; it can either be filled out over the phone, sent in by mail, or emailed to CustomerService@HaysWater.com. There is a connection fee and deposit required at the time of service request, and it must be collected prior to service being connected. This can be submitted by mail or by stopping by the Hays Utility North office.

Customer Service Information Form (PDF)

New Online eStatements and Bill Pay is now available

Hays Utility North offers all MUD 18 Residents ONLINE eSTATEMENTS, BILL PAY and AUTO BILLING PAY through its partner First Billing.

We encourage people to use the Online eStatements option, as this enables you to get your statements from anywhere. This will also reduce your MUD 18 expenses in needing to print & mail statements. There are several bill pay methods and an Auto Bill Pay option offered by First Billing. Please review all of these options carefully as there are different convenience fees added for each options.

How to Sign Up for Online eStatements and Bill Pay

Signing up is easy, two ways to do this – online or by calling First Billing.

To sign up follow these steps:

  • You will need your account number from a recent statement
  • Go to https://haysnorth.firstbilling.com to the First Billing site or call (855) 270-3592
  • Click on “create new account”
  • Your account number will be a 15 digit number in this exact format. 19908-0123456789 where everyone in MUD8 have the same first 5 digits (19908), then a “-“, then your your old 10 digit account number with “no dashes”. The Statement you receive in May will have the new 15 digit account number.
  • Enter zip code and email, create a user name, password and confirm password. You will get an email back which you need to click on to confirm your email.
  • Sign-in. You can then register for eStatements, pay a bill, set up auto pay, etc.
  • We encourage everyone to sign-up for eStatements so that you can get your statements anytime from anywhere. This is free. You will get an email each month when your statement is available. You can also review all of the other bill pay (auto bill pay) options.
  • If you are currently having Hays debit your bank account automatically, this will not change. You do not need to sign up for a new bill pay method. But we would still appreciate it if you would sign up for eStatements.

If you have any other questions about service or billing please contact the district operator:

Hays Utility North Corporation
Billing address: P.O. Box 1170, Montgomery, Texas 77356
Physical address: 375 Lake Meadows Dr, Montgomery, Texas 77316
Phone: (936) 588-1166

Useful Water Conservation Links