Waste Management is committed to putting people first. The health and safety of our employees, customers and communities is our highest priority.

• Based on the latest information from the Centers for Disease Control and Prevention (CDC), the Public Health Agency of Canada (PHAC), and federal, state and local agencies, Waste Management is taking necessary steps in response to social distancing recommendations, potential mitigation activity, and declared local states of emergency.
• Effective March 18, 2020, we are temporarily closing residential call centers to help prevent the spread of the coronavirus (COVID-19).
• We are rapidly coordinating the transition to home-officing operations at our call centers to serve our customers during this situation with the goal of resuming residential call handling as soon as possible.
• At this time, there is no impact to your scheduled residential collection service.
• During this temporary residential call center interruption, residents may continue to contact Waste Management thru www.wm.com.
• For the most up-to-date service information, please encourage residents to visit wm.com/alerts.
• The COVID-19 situation is evolving daily. As circumstances change that may impact our ability to provide services as scheduled, we will provide updates to our customers and communities.

We appreciate your partnership and patience as we navigate this fluid situation together.

Please be advised that collection service had been delayed yesterday within Montgomery County MUD 18 due to mechanical issues. The service provider will be returning to community today Tuesday, January 7, 2020 to complete service to those residents who may not have been served yesterday.

As of December 2019, a new website for MUD 18 was launched. Created by 1190 Designs, the new website is intended to provide the MUD 18 community with the most current information and to maintain compliance with State legislative requirements. Policies that govern the District have been reviewed and/or revised as of November/December 2019 and are published on the new website at www.mcmud18.com.

Waste and recycle collection will be provided as regularly scheduled following Christmas and New Year’s Day. Collection times may vary due to the increased volume resulting from the holidays. Please remember that recycle material should be broken down and contained to the cart.

If you have any questions regarding your service, please contact us directly at 1-800-800-5804, Monday through Friday from 8:00 am to 5:00 pm (Central Time). Alternatively, you may email us at cssatex@wm.com.

You may access your waste and recycle service guidelines by viewing your customized Waste Management community website at www.wm.com/us/us/local/tx/montgomery-co-mud-018/residential.

Later than usual
Flatten your boxes

Due to the naturally hard water that is produced from the regional underground water supply, many Bentwater residents have installed water softeners. Based on testing by the Texas Commission on Environmental Quality, the hardness level of our water is at 161 parts per million (ppm) or 9.3 grains per gallon. Hardness is a measure of calcium carbonate. Your water softener setting should be set for 9-10 grains of hardness. Adjusting your water softener to a higher setting, such as 25 or more may increase the sodium content in the water that could cloud glassware, depending on the type and quality of the glass. Dishwashers should be operated on economy, or air dry cycle; the hot drying cycle could increase the possibility of cloudiness. If necessary, check your softener operation with a professional. If you are considering the purchase of a water softener, you should consider that water in Montgomery County has high iron content. Our iron level is at 0.142 ppm.

It only takes one storm to change your life and community. Tropical cyclones are among nature’s most powerful and destructive phenomena. If you live in an area prone to tropical cyclones, you need to be prepared. Learn more about Hurricane Preparedness. Hurricanes.gov/Prepare